Frequently Asked Questions

Do you travel to our event location?

Magical Moments Entertainment will travel up to 120 miles from Omaha, NE to make your event magical. Please note that there will be a travel fee added to all events further than 15 miles from our headquarters at 90th and Dodge, Omaha, NE. Please refer to the chart below for travel fees and service area. 

What is included in a party package?

Included in all of our party packages are a birthday gift for the birthday child, individual and group photos, autograph session, and music. More activities can be found on our Party Packages page!

When should the character arrive to my event?

We generally recommend 15 to 30 minutes after the scheduled start of your event so the character(s) isn't arriving at the same time as your guests.  

What characters do you currently offer?

We offer over 100 characters! Please visit our Characters tab to see who is currently available. 

How many kids can attend a party?

All of our party packages are designed with 20 (yes, 20!) kids in mind. Each additional child will be a $5 charge. Children too young to participate will not count towards the total number of kids. We believe the more the merrier when it comes to celebrating! 

What is the best age for a child receiving a character visit?

We recommend children ages 3 and up for our Princesses and Superhero visits. Children ages 1 and up for our Mascot visits. 

Can we book multiple characters for the same event?

Of course you may! Each party package is priced for 1 character. Each additional character would be $79-$129 per hour per event. 

How far out should I book my event?

We recommend booking your event 6 weeks to 8 weeks out to ensure you get the date, time, and character you want! We book events as far out as 10 months, so once you have your event date, let us know so we may get you on our calendar! To find out if the character you want is available, send us a message through our Contact page!

What do I need to provide for the party?

Almost nothing! The only thing we need for our parties is a table for a craft and an open area for games, stories, and singing. 

What forms of payments are accepted?

Magical Moments Entertainment currently accepts payments through our CRM, Honeybook. Please note that a 50% retainer is required when booking your event. An event is not considered booked until the retainer (or full balanced) is received.

Is there a cancellation policy?

Yes, please see our cancellation policy below in our Policies section.

Is there a late booking fee?

Yes, please see our late booking policy below in our Policies section. 

Policies

We understand bouncy houses/castles are very fun and a staple to certain events. For birthday parties though, the noise and distraction can make it difficult for performers to provide the quality of experience we pride ourselves on providing.
During the time of your character(s) visit, we recommend deflating the inflatable allowing your guests the opportunity to experience our character(s) to the fullest; as it can be hard for little ones to choose between activities. 
For the safety of our performers, no characters are allowed to enter a bounce house/castle, trampoline, pool (except swimming mermaids), inflatable play structures, or similar recreational equipment.

Cancellation Policy 

Cancellation: The Client must inform Magical Moments Entertainment LLC a minimum of 48 hours in advance of your event’s start time if you intend to cancel by emailing or calling. Retainers are non-refundable, but any additional payments made towards the remaining balance will be refunded or applied to a rescheduled event date. If paying by card, a Honeybook invoice, a PayPal invoice or Venmo money request will be sent to the email provided. If paying with cash, you must mail or drop off your retainer. Final payment, the remainder of the balance, is due 24 hours prior to the start of the event. If paying by card, a Honeybook invoice, a PayPal invoice, or Venmo money request will be sent the day before your event. If paying with cash, please give it to the actor or actress upon arrival to your event. Please note your party or event is not locked in place until the retainer is paid and received. Failure to pay the retainer prior to the deadline will result in your event being cancelled. We will notify you, if we haven't received your retainer by the deadline. 

Rescheduling: If you need to reschedule your event for any reason, ie: illness or weather, we are more than happy to make the change. If you reschedule within 48 hours of your original event start time, there will be an additional $50 rescheduling fee added on to the total for the event. If you need to reschedule due to weather or health issues, please see below.  

Weather: In cases of inclement weather that could potentially impair road conditions, Magical Moments Entertainment LLC places priority on the safety of our performers and your guest attendees. If your appearance must be canceled by our company for inclement weather, we will prioritize your event for rescheduling and waive the rescheduling fee. If you, the client, choose to cancel your event, even if Magical Moments Entertainment LLC has determined the weather not to be inclement, Magical Moments Entertainment LLC will retain the non-refundable deposit and 25% of any remaining balance payments made. 

Late Booking Policy

We understand that sometimes urgent needs arise, and we're here to accommodate your last-minute event requests to the best of our ability. However, to ensure fairness and maintain our commitment to all our clients, we have implemented a late booking fee policy for services requested on short notice.

For bookings made 10 days or less in advance of the desired service date, a late booking fee will be applied to your invoice. Please see chart below for varied pricing. This fee helps us cover the additional resources and effort required to accommodate your request within a limited timeframe.

We appreciate your understanding and cooperation in adhering to our booking policies. Should you have any questions or concerns, please don't hesitate to reach out to our team.

Thank you for choosing Magical Moments Entertainment, LLC.

Privacy Policy 

www.magicalmomentsentertainment.com uses Google Analytics to collect online visitor data and to analyze onsite traffic. This information helps to improve our website and better understand our superheroes’ and princesses’ needs. It is sometimes analyzed by our lawyer for marketing purposes. Cookies collect information about your journey within the site but do not track any personal information or activities once you leave. Cookies are only used for traffic analysis. You can change your browser preferences to block or refuse cookies if you want to be excluded from any analysis. Magical Moments Entertainment, its contracted marketing team and lawyer, do not sell, give, or share statistics to any third party for any reasons.